Privacy & Cookies Policy

We are Thatgood Ltd trading as "Rating Matters". For privacy queries, you can contact us at hello@ratingmatters.co.uk.

It tells you what to expect when we collect personal information from users of our website and service. Please only use them if you are completely happy with this policy.

Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

Yes. We will give you notice of the new version by posting it on our service and communicating it otherwise if appropriate.

Information that you upload to our service or otherwise give us such as:

• your name and contact details;
• other information you provide on registration or otherwise such as your position in your organisation;
• account information such as your username and password;
• details about your transactions on our service;
• information that you include in communications with us including surveys and feedback; and
• contact or other information which you give or allow us to use for newsletters or other marketing.

Automated browsing information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, the site from which you arrived at our service, details of your activity with date/time stamps including pages you visited and your searches and transactions.

We may collect information about you from surveyor directories.

Because it's necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to information such as initial enquiries and to account, contact and transaction information.

Because it's in our "legitimate interests", for example, sending you marketing communications about our similar products and services, managing and improving our service including tracking usage patterns, preventing or detecting fraud or abuse, and legal compliance. This applies to information such as contact details, automated browsing data and to surveys and feedback.

Because you've specifically agreed on our service, for example, by selecting a consent box. This may apply to contact or other information that you specifically agree to us using for certain kinds of marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

Because it's necessary to comply with legal or regulatory obligations.

We will generally hold your information for our default standard retention period of six years after the end of our contract with you, but we may delete it earlier or later as set out below or in our terms and conditions.

We will keep your information that we use for email newsletters or other marketing until you tell us to stop sending you such messages.

We will generally keep automated browsing information for up to 14 months.

• To the relevant surveyor, if you are an occupier and have requested an assessment.
• To other people who supply us with services, for example, business rates analysis, website hosting, payment, and email distribution.
• To regulators, the police and other law enforcement or official authorities to help deal with fraud and abuse and/or comply with legal requirements and/or to protect us or others.
• To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.
• To actual or potential buyers so far as reasonably necessary in the case of a proposed or completed sale or merger or business combination involving all or the relevant part of our business.

Your personal information, for example, name, username, contact details, IP address, and browsing information, is transferred to companies outside the UK, generally to the US, that provide us with the services mentioned above. Where this happens, we will ensure that there is a legal basis to do so, for example in accordance with "adequacy regulations" applying to particular countries, such as the "UK-US Data Bridge" if applicable, or under contracts with standard contractual clauses sanctioned by the Information Commissioner that are designed to provide adequate safeguards for your personal information.

If the legal requirements are met, you can ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances, or to data portability or to withdraw any consent you've given, for example, for marketing.

You may also have the right to object to use of your personal information in certain circumstances.

If you have a concern about how we use your personal information, you can contact us via the email address at the start of this document. Please provide sufficient detail to allow us to investigate your complaint. We will acknowledge your complaint within 30 days and investigate it promptly, responding without undue delay.

If you are unhappy with our response, you have the right to raise your complaint with the Information Commissioner's Office. See www.ico.org.uk. We would, however, welcome the opportunity to resolve your concern directly before you do this.

We and/or other companies use cookies and similar technologies on our website, mobile apps and other digital services. These technologies may include software development kits (SDKs), pixels, local storage, device and advertising identifiers such as Apple's Identifier for Advertisers (IDFA), Android Advertising ID (AAID), app instance identifiers and similar identifiers, tags, scripts and similar technologies that store or access information on your device or otherwise recognise your device, browser or app over time.

Cookies are small text files placed on your browser or device. Other technologies may work differently but perform similar functions. When we refer to "cookies" below, we are including all other similar technologies.

You may be able to control or disable cookies through your browser, device or app settings, although doing so may affect the functionality of our services.

We may place the following types of cookies: