How it works
The process, from start to finish
If your business rates went up in April 2026, you may have grounds to challenge the new assessment. Here's exactly what happens when you work with us.
What we do
We analyse your 2026 rateable value against comparable properties and publicly available evidence. If we believe you've been over-assessed, we introduce you to a specialist, RICS-qualified rating surveyor from our vetted network. They take it from there.
You pay nothing to us. The surveyor works on a no-win-no-fee basis - they only charge if they secure a reduction.
The process
Challenging a business rates assessment follows a three-stage process set by the Valuation Office Agency. It takes time, but your involvement is minimal - almost everything is handled by your surveyor.
Check
Your surveyor submits a formal Check to the VOA confirming the property details on record. This opens the case and is a required first step before a Challenge can be submitted. You don't need to do anything at this stage.
Challenge
Once the Check is accepted, your surveyor submits a formal Challenge supported by comparable rental evidence, market data and valuation analysis. The VOA either agrees a reduction or issues their own counter-assessment. Your surveyor negotiates throughout.
Appeal
If the Challenge doesn't resolve the case, it can be escalated to the independent Valuation Tribunal for England. Your surveyor manages all tribunal correspondence and proceedings on your behalf. In practice, the majority of cases settle before reaching this stage.
Your only task
The one thing we'll ask you to do: use your Government Gateway login to access the VOA business rates portal and appoint your surveyor as your agent. We send you a clear step-by-step guide and you can reach us if you get stuck.
After that, all VOA correspondence, evidence submissions, negotiations and any tribunal proceedings are handled entirely by your surveyor. You don't need to attend any hearings or meetings.
Who handles your case
Every surveyor in our network is RICS-qualified, with direct VOA negotiation experience and a track record on the 2026 revaluation list. We vet each firm before they join and only introduce them to cases that match their sector and regional expertise.
Ready to find out if you have a case?
Submit your property address. We'll run a desk-based analysis of your 2026 assessment and come back to you - at no cost and with no obligation.